SMS/TEXT MESSAGING

How do I read and reply to an SMS message?
How do I know when I have received an SMS message?
How do I send an SMS message overseas from my mobile?
I am unable to send SMS messages. Why?
I am trying to send an SMS message from my mobile but I keep receiving a "Message Failed" or "Message not sent this time" or "Check Operator Services" . What does this mean?


How do I read and reply to an SMS message?
Instructions on how to read and reply to an SMS message may differ on the handset model type. Most handsets will give you a READ option as soon as an SMS arrives on your phone. If so simply select READ and use the arrow down button to read the SMS. To reply, select (OPTIONS), REPLY, WRITE or SEND MESSAGES. Then type out a message using your keypad. Press SEND or YES. The number of the person to whom you are replying will appear. Select OK or YES.

If you are having difficulty sending an SMS message, you will need to ensure that the Message Centre Number is saved in your phone, under Message Settings. The Message Centre Number for Revolution is +61415011501. You will also need to ensure that you have sufficient credit.

For further assistance on how to read and reply to SMS messages, please refer to your mobile phone manual or contact your mobile phone manufacturer.

How do I know when I have received an SMS message?
You will know of a new SMS message on your mobile when you see the message MESSAGE RECEIVED or an envelope icon will appear on your mobile’s screen. You also hear a beep or ringtone if you have this option available and activated on your phone.

How do I send an SMS message overseas from my mobile?
You can send an SMS directly from your mobile to another mobile phone connected to any GSM network in Australia or to any GSM network overseas that Revolution have a roaming and SMS agreement with.

To send an SMS to a mobile phone overseas you must enter the mobile number in international format. For example, if the number you are sending to is 0414123123 in Australia, you would enter the number as +61414123123 (where 61 is the country code and replaces the zero (0) and '+' is equivalent to each country’s international exit code).

I am unable to send SMS messages. Why?
If you have a Revolution Prepay account but cannot send SMS messages it may be due to a SMS bar that has been placed on your phone due to insufficient credit.

If the credit balance of your Prepay account drops below 25 cents, a SMS bar is automatically placed. This will prevent you from sending SMS messages (SMS bar). You can check your account balance at anytime by dialing 126036 from your mobile phone.

I am trying to send an SMS message from my mobile but I keep receiving a "Message Failed" or "Message not sent this time" or "Check Operator Services" . What does this mean?

When you are receiving an error message on your mobile when attempting to send an SMS message, you may need to check the following;

  • Do you have enough signal strength on your mobile phone? Can you make voice calls? Check the signal strength to ensure that Network coverage is available.
  • Attempt a manual reset. Turn the phone off, take the SIM out and gently wipe with a clean, dry, non static cloth. Replace SIM, turn the phone back on and try again.
  • Try sending a SMS with your SIM in another phone. If you are successful in sending a SMS, it may be an issue with your handset, if it does not work and the following suggestions do not work you may have a faulty SIM.
  • Try sending a test SMS to your own number - was it successful or unsuccessful? This will test your sending and receiving capabilities in one go.
  • Do you have the correct Message Centre Number programmed into your phone? Go through the Menu of your phone and select Message Settings. Confirm that the Message Centre Number is +61415011501.
  • Is the message sending format set to Text or Standard? Confirm that the format is set to Text. This is also found in Message Settings for most handset types. Please refer to your phone manual.
  • Make sure your inbox and outbox are not full. This can stop you from receiving SMS messages and may also affect your sending capabilities.
  • Do you have sufficient credit on your phone? Call 126036 to confirm your account balance.
  • Have you recently recharged your credit? As an automatic rule, Prepay accounts are automatically barred from sending SMS as soon as their credit drops below 25c. Once credit is recharged, a delay may be expected until the barring is lifted.

International SMS;

  • Have you been able to send SMS to this number previously? If so, the network may be temporarily down and there may be a delay before you can send.
  • Can the recipient receive SMS from other numbers? If not it may be a fault with the recipients provider or with the recipients phone.

Should you continue to experience difficulty with sending SMS messages from your mobile phone, you may submit your query via the website to Customer Care.

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