KEEPING YOUR CURRENT NUMBER (PORTING)

What is porting?
Why Do Numbers Not Transfer Successfully?
How do I port into Revolution from another network?
Can I keep my existing number, even if I currently use a post-paid service?
How long does it take to port my number?
Am I charged any fees to port my number?
Am I released from my existing contract when I port my number?
Can I port into Revolution from my existing CDMA network?
Are my addresses & mailbox messages moved with my number?

What is porting?
Porting (Mobile Number Portability) is the ability to move to another phone provider without changing your existing number.

Why Do Numbers Not Transfer Successfully?
1) Date of Birth - The most common reason is the date of birth you have provided us does not match the date of birth held by your existing mobile service provider. To ensure your transfer is successful you should call your existing mobile service provider and check they have your correct date of birth on file.

2) You are not the account holder - If you did not originally register the number you are trying to transfer to Revolution then the details you provided us will probably not match those that your current mobile service provider have in their records. This will result in the transfer failing.

3) Mobile number does not exist - If you have not recharged your account for a while then most providers will disconnect your number. If this is the case then we cannot transfer the number to Revolution. You need to check your mobile number is still working.

How do I port into Revolution from another network?
If you wish to connect to the Revolution Prepay service, simply purchase a SIM Starter Pack from our website. The number you need to call and information on how to port will be included in your SIM Starter Pack.

Can I keep my existing number, even if I currently use a post-paid service?
Yes, you can transfer your number to Revolution from a post-paid service. When you call us with your porting details, you will need to give us the account number of your current post-paid service. You may also incur fees from your existing carrier; therefore we recommend you contact them to discuss this.

How long does it take to port my number?
The porting process should take no longer than 48 hours. Delays may occur if system issues are experienced.

Am I charged any fees to port my number?
No, there are no fees charged by Revolution for porting your number, however, you will need to check with your current provider if there are any fees payable under your existing contract.

Am I released from my existing contract when I port my number?
When you port your number to another provider, you are still obligated to pay any fees due under your existing contract with your current provider. Porting your number does not release you from these obligations.

Can I port into Revolution from my existing CDMA network?
You are able to port into Revolution from a CDMA network and keep your existing mobile number. You will require a Revolution SIM card and a GSM phone as the Revolution network is a GSM network, a CDMA mobile can not operate on the Revolution network.

Are my addresses & mailbox messages moved with my number?
No, only your number is ported to the new provider. You will need to be issued with a new SIM, therefore any information stored on the current SIM is lost once your number is ported. You will need to move your addresses from your SIM to either the phone or use a SIM manager to move them to an alternative location. You will be provided with a new mail box, so existing voice messages will be lost.

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