GETTING HELP How do I contact Customer Care? Can I contact Customer Care from a landline or other number? How do I contact Customer Care? There are five ways of handling any customer care issues you may have. The first 3 are free, the last two you pay for: 1. Refer to your Starter Pack 2. Look at the FAQs and Troubleshooting tips listed on the website 3. Contact us via email through Customer Care and receive a response within 48 hours. 4. SMS your query to 0410 910 910 (15c per SMS) 5. Call our Customer Care line on 126086 from your handset. The cost of this call is 10c per 30 seconds plus $2 flagfall. Alternatively, call 1900 999 026 from a landline. Calls are charged at $1.95/min (Incl. GST) Can I contact Customer Care from a landline or other number? Yes, dial 1900 999 026. Calls are charged at $1.95/min (Incl. GST) ^ Back to top