LOST & STOLEN PHONES

The Revolution IMEI Blocking facility ("IMEI Blocking") allows you to block your phone on the network and on other Australian GSM networks if your phone is lost or stolen.

You may block your phone by e-mailing Revolution at service@revtel.com.au and requesting IMEI Blocking. This will prevent your phone being used on the network. Revolution will try to do this within a reasonable period. You will be required to undergo an ID check before IMEI Blocking is activated.

If Revolution blocks or unblocks your phone on the network, this will be communicated to other national carriers to put into effect on their networks.

If your Phone is found or returned, you must e-mail Revolution at service@revtel.com.au to request unblocking. Revolution will try to do this within a reasonable period.

If You need to call emergency services while Your phone is IMEI Blocked, please dial 112 rather than 000.  Provided you are within coverage, this will ensure that your call gets through to emergency services while waiting for your unblock request to be carried out.

If you obtain a phone that is lost or stolen, or obtain the services or a phone under false pretences, Revolution may block your phone on the network without your consent, even if you are not aware it is stolen.

Revolution is not responsible for any lost or stolen SIM cards. You will be responsible for the charges for all services used by any other person using your lost or stolen SIM card.

If your SIM card is lost or stolen, you may contact Revolution using our automated services on service@revtel.com.au to request that your SIM card be blocked. This will prevent unauthorised calls being made and charged to your Account.

If your SIM card is lost or stolen and you notify Revolution, the SIM card will be cancelled. Revolution may, at its discretion, replace the SIM card and may charge a replacement fee as specified in the Standard Rate Table.  Any remaining call credits on a stolen SIM card may be transferred to the replacement SIM card.