GETTING HELP How do I contact Customer Care? Can I contact Customer Care from a landline or other number? How do I contact Customer Care? There are five ways of handling any customer care issues you may have. The first 3 are free, the last two you pay for: 1. Refer to your Starter Pack 2. Look at the FAQs and Troubleshooting tips listed on the website 3. Contact us via email through Customer Care and receive a response within 48 hours. 4. SMS your query to 0410 910 910 (15c per SMS) 5. Call our Customer Care line on 126086 from your handset. Alternatively, call 1300 860 610 from a landline. Standard call rates apply. Can I contact Customer Care from a landline or other number? Yes, dial 1300 860 610. Standard call rates apply. ^ Back to top